We support clients and provide an advocacy service to ensure that our clients and their Family/Whanau understand and receive their rights and entitlements.
This may be just a matter of a phone call to the right person or it could entail going with the client to support them or negotiating on their behalf in their absence.
Some clients have problems communicating because they could be shy, stressed out or for some other reason so it helps if someone with knowledge can be with them to assist. We make sure that they have the appropriate paperwork and I.D. so they don’t have to go back, and also make sure they know what the process is. This happens because we set up an appointment at our office before they go to Work & Income so they are prepared.